Reviews

5.0
516 reviews
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Caroll Basile Avatar
Caroll Basile
10/13/2025
I had the pleasure of working with Mike, who is the preferred lender of some valued clients of mine. From start to finish, the transaction was smooth and efficient. Mike’s communication was outstanding—whether by text, email, or phone, he consistently responded within minutes. As we all know, the lender plays a crucial role in any real estate transaction and can often be the deciding factor in whether a deal closes. Mike’s expertise and responsiveness made all the difference. I would absolutely recommend Mike Koran. Thank you for such a wonderful and successful experience.
Brendan Cody Avatar
Brendan Cody
10/10/2025
Loved working with Mike!
chanel schilling Avatar
chanel schilling
10/07/2025
Mike and Andrew were amazing throughout our recent condo purchase. We were first time home buyers and they helped us feel at ease through both the mortgage process and a HELOC loan afterwards to do some renovations. We couldn’t be happier with their service!
Alana Zaleski Avatar
Alana Zaleski
10/07/2025
We recently used Primary Mortgage Residential to obtain a loan when buying our first property. They also helped us obtain a second loan for renovation work shortly after our purchase closed. This experience was a big deal to us, a big life milestone with many daunting processes and number crunching and stress. Primary Mortgage Residential made us feel SO safe and SO supported the entire time. Michael Koran, Andrew Karcher, and Dane Moler were such a pleasure to work with. All of them were extremely professional and attentive to our needs. They understood that we needed a little more hand holding and education through this process as first time home buyers with no prior experience in this world of loans and escrow and purchasing property. They worked tirelessly to get everything finished on track for us, making the process smooth and easy. They were incredibly responsive to us by email and text at all times. They clearly laid out what documents they needed from us at all times and what we needed to do to stay on track for a quick close. They helped us crunch numbers and ease our anxiety. We went on a 2 week vacation in the middle of this process and despite the time difference they still were such diligent, hard workers getting all of our paperwork in order and providing us with updates around the clock. Michael frequently got on the phone with us and did such a good job explaining parts of the process in a very easy to understand way. Michael and Andrew made us feel like no question was dumb or silly, and they celebrated our achievements. We never went more than a few hours without a thoughtful and helpful response from them whenever we needed anything at all. Overall we had such a great experience working with them and would definitely recommend them to first time homebuyers — you can take a breath and know you are in great hands with these guys, they are trustworthy.
Elizabeth Schaffer Avatar
Elizabeth Schaffer
10/02/2025
Mike is the best: professional, a great communicator and very, very quick to close!
Elizabeth S. Avatar
Elizabeth S.
5 star rating
10/02/2025
Mike is the best: professional, a great communicator and very, very quick to get my loan closed!
Ercilia M P Avatar
Ercilia M P
7/25/2025
Micheal was excellen! truly made the experience flawless and effortless
Jennifer J B Avatar
Jennifer J B
7/19/2025
Mike was patient, knowledgeable, and made the process as easy as possible. He explained everything clearly and found the best options.
Donald F H Avatar
Donald F H
7/02/2025
their commitment to professionalism. Communication. Caring folks.
Donald H. Avatar
Donald H.
5 star rating
6/30/2025
When I was searching for a local mortgage broker, having never used one in my 80 years, I was struck by Mike Koran's unanimous 5 Star rating. In this age, when it's hard to find anyone happy about anything, to come across someone who makes EVERYONE happy is amazing. I was dubious but I had a challenging real estate finance situation that the banks had turned their backs on. Mike and Andrew never blinked, were always positive and encouraging, and kept us informed at every step, right up to the day of closing. Five stars are not enough!!
Kelsey K Avatar
Kelsey K
6/01/2025
Mike and the team were always responsive and willing to answer our many questions. This is easily the most stressful decision we've made, and Mike made the process feel very easy. I always left our conversations feeling knowledgeable and confident in our next steps. A big thanks to the PRMI team for helping us with this exciting decision to buy a house!
Lillian H K Avatar
Lillian H K
5/20/2025
Mike and his team were incredible to work with. They were accessible and easy to communicate with and we felt fully informed each step along the way (and there were many steps). Mike and his team are also just kind and warm human beings. It made an intense and stressful process as delightful as it could be. In addition to the team's interpersonal strengths, they also secured us an amazing loan with an unbeatable interest rate, and it was very clear that they had advocated for us fiercely behind closed doors. Thank you so much Mike!
Phillip H K Avatar
Phillip H K
5/20/2025
Very personalized and concierge-like service. Mike and his team were critical in us not only securing a perfect home for us but in getting a very competitive loan. I would enthusiastically recommend him to any one else looking for an amazing partner during their home search.
Lillian Kang Avatar
Lillian Kang
5/20/2025
Mike and his team were incredible to work with. They were accessible and easy to communicate with and we felt fully informed each step along the way (and there were many steps). Mike and his team are also just kind and warm human beings. It made an intense and stressful process as delightful as it could be. In addition to the team's interpersonal strengths, they also secured us an amazing loan with an unbeatable interest rate, and it was very clear that they had advocated for us fiercely behind closed doors. Thank you so much Mike!
Lillian K. Avatar
Lillian K.
5 star rating
5/20/2025
Mike and his team were incredible to work with. They were accessible and easy to communicate with and we felt fully informed each step along the way (and there were many steps). Mike and his team are also just kind and warm human beings. It made an intense and stressful process as delightful as it could be. In addition to the team's interpersonal strengths, they also secured us an amazing loan with an unbeatable interest rate, and it was very clear that they had advocated for us fiercely behind closed doors. Thank you so much Mike!

I want to take the time to write and share my experiences working with Michael Koran and Primary Residential Mortgage.  I first found Mike Koran back in 2009 online during one of the most uncertain financial times in History. As you can imagine I was skeptical of dealing with anyone I didn’t know personally but Michael was able to assuage me of that concern and I know that I had found the best lender I could have hope for who is honest and has an incredible work ethic while always keeping his clients best interests in mind and all times.  Since then I have come back to work with Michael and his team on numerous occasions.  I will always refer my family, friends and co-workers to Michael Koran and know that they will not only be in the best of hands but also get exceptional personalized service and incredibly good rates with very low costs.

Isabel S.

My husband and I recently bought our first house in Walnut Creek. While the competition in this area is not as bad as Oakland and San Francisco, we decided to go with PRMI because we believed it would give us an advantage – Mike and his team were also strongly recommended. PRMI walked us step by step through the entire mortgage process so there were no surprises. They were extremely responsive throughout the whole process. Part of the reason my husband and I liked PRMI was because Mike’s team was able and willing to do tight close of escrow  and they were very open to calling the seller’s agents assuring them of our strong financial situation.We would definitely use PRMI again!

Jennifer K.

Mike and his team are extremely professional, responsive, and knowledgeable.  I will continue to refer my clients, friends, and family to Mike as I know that they will be taken care of and in the hands of somebody that I trust.

Valerie F.

Mike is top rated, best in class, and trustworthy.  I really enjoy working with him and his professional team.  Responsive, smart, and knowledgeable.  I have been working with Mike for nearly 10 years, can’t imagine going with anybody else.

Matt B.

My wife and I were extremely satisfied with all the work Mike and his team did on our behalf. He is responsive, trust worthy, likable, a great communicator, knowledgable at what he does, and my wife and I always felt he had our back throughout our refinance. I plan to use Mike on the future for our mortgage needs. It is not an accident that he has so many five star reviews. He is one the best and we highly recommend you work with him.

James C.

Before my wife and I set out to buy our first house we asked our financial advisors for lender recommendations. They only gave us one name: Michael Koran at Primary Residential Mortgage, Inc. After going through the entire process of securing a loan from start to finish, I can see why they didn’t mention anyone else. Buying a house is scary, especially if it’s your first time and you don’t understand the process. Mike was always there to alleviate our concerns and answer our questions. Without his knowledge and advice I would have been a nervous wreck. If you ever need to secure a loan quickly and need a responsive, reliable team that can close quickly, I would highly recommend Mike and his team. K

Kyle A.